Grievance & Appeals
How to contact us if you have a complaint about your medical care or prescription drug coverage. Complaints about Medical Care or Prescription Drugs:
- Call: (888) 713-6180 or TTY: (800) 446-6136. 8:00AM to 8:00PM, 7 days a week. Calls to this number are free. To request information in alternative formats or languages please contact Managed Health Services at (888) 713-6180.
- Hearing Impaired Members can call the Wisconsin Relay Service at 7-1-1 or (800) 947-3529. Then ask the operator to connect you to us at (888) 713-6180. Or for a telephone display device (TDD) for the hearing impaired, please call our Member Services TDD/TTY line at: (800) 446-6136, 8:00AM to 8:00PM, 7 days a week.
- Members can fax us at (866) 646-6090 or write to us at:
- For more information on making a complaint about your care, see Chapter 9 in the Evidence of Coverage Document under: What to do if you have a problem or complaint (coverage decisions, appeals, complaints).
- To obtain an aggregate number of MHS grievances, appeals and exceptions, please call Member Services at (888) 713-6180 (TTY: (800) 466-6136) from 8:00 a.m. to 8:00 p.m., everyday.
